Shipping Policy

1. Digital deliveries

Rituals, readings, reports, photographs and videos are delivered digitally to your account, and we email you when they are ready. Nothing is shipped unless your order includes a physical keepsake.

2. Physical keepsakes

Keepsakes are charged during your ritual and shipped within 3 business days after your ritual is complete. Shipping options and costs are shown at checkout before you pay. Once your parcel has been shipped, we send you tracking details when they are available.

3. Estimated delivery times

Delivery times are estimates from the carrier and start once the parcel has been shipped.

• United States: usually 3–8 business days.
• Canada, United Kingdom, Europe and Australia: usually 7–21 business days.
• Other destinations: usually 10–30 business days.

4. Customs, duties and taxes

Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. These are not included in our prices and are payable by the recipient. Customs checks can also add delays that are outside our control.

5. Address accuracy

Please check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will reship it once you pay the new shipping cost, or refund the item price without the original shipping cost.

6. Lost or delayed parcels

If tracking shows no movement for 10 business days, or your parcel has not arrived 30 days after shipping (45 days for international orders), contact us. We will work with the carrier and send a free replacement or a refund if the parcel is lost. If tracking shows the parcel was delivered, please check with neighbors and your local carrier office before contacting us.

7. Damaged items

See our Refund & Cancellation Policy for damaged, faulty or incorrect items.

8. Contact

Email support@witchwhisper.com, use the contact form on this site, or write to Wren, 3320 Ariel Joshua Ct, San Jose, CA 95135.