Refund & Cancellation Policy

1. Rituals and readings

You can cancel for a full refund while your order shows "Order received" in your account. Contact us with your order number and we will confirm the cancellation.

When you place an order, you ask us to begin your service straight away. Once your order moves to "Preparing your ritual", we have begun preparing and performing it for you, so the service is not refundable. This applies however you feel about the experience or result, because spiritual services cannot guarantee an outcome.

2. When we always refund

• We cancel or decline your order.
• We cannot deliver your ritual or reading, including when it has not been cast within 3 days and you ask to cancel.
• You were charged twice, or charged the wrong amount.
• We performed a different service from the one you ordered. In that case we will perform the correct service, or refund you if you prefer.

3. Changes to your details

If you notice a mistake in the names, dates or intention you gave us, contact us as soon as possible. We can correct it free of charge while your order shows "Order received". After that we will do our best but cannot always repeat work that has begun.

4. Physical keepsakes

• You can cancel a keepsake for a full refund of its price and shipping cost until it has been shipped.
• Because keepsakes are charged during your ritual for you personally, we do not accept change-of-mind returns once they have been shipped.
• If a keepsake arrives damaged or faulty, or the wrong item arrives, contact us within 14 days of delivery with a photograph. We will send a replacement or refund you, and you will not need to return the item.
• Lost parcels are handled under our Shipping Policy.

5. Gift cards and tips

• Unused gift cards can be refunded within 14 days of purchase. After that, they remain valid for spending on the site and do not expire.
• Tips are voluntary and are not refundable, unless you tipped by mistake and contact us within 14 days.

6. How refunds are paid

We refund to your original payment method within 5 business days of approving the refund. Your bank or card issuer may take another 5–10 business days to show it. Orders paid with a gift card are refunded to a gift card.

7. Payment disputes

If you have a problem with an order, please contact us before opening a dispute with your bank. We usually resolve issues faster that way, and a dispute can delay your refund.

8. Contact

Email support@witchwhisper.com, use the contact form on this site, or write to Wren, 3320 Ariel Joshua Ct, San Jose, CA 95135.